My father is currently very unwell after being diagnosed with cancer so as you can imagine she is stressed out with receiving and making phone calls for appointments and so forth from medical practices etc. Also, I log into her laptop every 10 days or so to help her order her groceries online. I told her not to worry as I can always log into her phone and either sort issues out or show her what to do.
I finally managed to switch her old, dying Galaxy Note 3 to the Galaxy A8 (obsolete but better than the current budget Samsung models) the other week when I finally managed to visit her for the afternoon. I am actually getting sick of this and it came to a head recently. The only problem with TeamViewer is that despite being free for non-commercial users (that's me) it often decides that I am using their service for commercial purposes, therefore, restricts my access whereby I have to submit a declaration stating that I am not using their service for commercial purposes before they decide to derestrict my account with them. As far as I am aware, the combination of their QuickSupport app and most Samsung phones (KNOX) is the only thing going that allows me to actually remotely take control of her phone from my PC or laptop. I use TeamViewer for supporting my family and accessing my own PCs but most importantly my 80 year old mother who often needs help with her laptop and Android phone.
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